Customer Services

• Any purchase may be returned unused, and in it's original packaging within 14 days for a full refund.
  
  
• Please contact us before returning any products.

• All our Bioflow & Ecoflow products have a ‘90 day trial period satisfaction guarantee’.
  
  
• If for any reason you are not satisfied with the benefits of the product simply contact us for a refund. ( An amount equal to 15% of the original purchase price will be deducted to cover handling and administration )
  Please retain your proof of purchase as this will be required for any refunds.
  
  
• Consumable products are excluded from the 90 day offer.
  
  
• Please use your Bioflow or Ecoflow for the full 90 day trial period before deciding if the product has been of benefit to you.

• All Ecoflow & Bioflow magnets are manufactured to the highest standards and specification, with a lifetime manufacturers guarantee on the magnetic properties.
  
  
• Your Bioflow is guaranteed against faulty parts and workmanship, subject to normal conditions of use, for a period of one year from the date of purchase.
  
  
• Thermoflow, H2 flow and Motoflow are guaranteed for ten years.

• If at any time you would like to exchange or upgrade your Bioflow for any new Bioflow product within our range, we will credit you with 50% of the original purchase price of your old product, towards the cost of your replacement or upgrade, based upon the new products full retail price
  
  

  To qualify all that you need to do is to return your original item to us. As soon as we receive your old Bioflow we will immediately forward the discount to you.

   

  
  
  Please note: If you exchange a Bioflow bracelet or wristband which cost more than your choice of a new one, you will be credited with 50% of the cost of the new Bioflow, and not 50% of your initial purchase price.
  

• Bioflow products should not be worn by anyone fitted with a heart Pacemaker or any other implant that could be affected by a strong magnetic field. There is no substitute for sound medical advice and we recommend that you should consult your doctor if you are, or have been, receiving any treatment for a particular condition and have any doubts about the use of a Bioflow.

• Online payment can be made via all major credit / debit cards and PayPal.
  
  
• Payment may also be made via a U.K cheque in GBP Sterling.
  
  
• Please make cheques payable to Magnets for all and write your cheque guarantee number on the back to avoid delays.

• All orders are despatched next working day where possible. If for any reason your order is delayed we will contact you.

• Orders are despatched via Royal Mail 1st class business post. Please highlight the appropiate box next to the shipping methods on your order form.
  
  U.K Shipping £3.00
  
  

• All orders for Europe are despatched via Royal Mail International Signed For. £5.00
  Please highlight the appropiate box next to the shipping methods on your order form.
  
  

• All orders are despatched via Royal Mail International signed for. Please highlight the appropiate box next to the shipping methods on your order form.
  
  
  For deliveries outside the U.K your order may take up to 10 days to arrive. A signature will be required upon receipt.
  
  Please note: Magnets for All cannot be responsible for any delay caused by your local postal service.
  

• Replacement straps are now available for Bioflow Explorer2 wristbands in a range of colours.
  
  
• We are unable to offer a repair service. When you want to replace your Bioflow/Ecoflow products, please take advantage of our customer loyalty scheme, where by we will give you 50% of your original purchase price towards the cost of your replacement or upgrade. Further details of this offer can be found on this page under the title 'Customer Loyalty Scheme'.